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Customer Support

At Triconville, we know what it’s like to a customer. We realize that shopping can be frustrating, so we work hard to provide you the best possible shopping experience.

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FREQUENTLY ASKED QUESTIONS

What is your MOQ?

No MOQ required for Malaysia.

How long does it take to receive an order once it is placed?

It takes 1 week for Triconville outdoor product line. 45-60 days for custom made furniture.

Does Triconville sell to Retail Customer?

No, for retail enquiries, please contact the nearest Triconville distributors. Should you need information about the distributor closer to your area please contact us at info@triconville.com.my

Do you provide Private Label manufacturing services and what are the conditions?

Yes besides manufacturing our own Triconville Outdoor Product Line in Indonesia, we do  manufacture customer own designs. Please contact our customer service for more details at info@triconville.com.my

Is your furniture ready to ship via any courier service like UPS, TNT or Fdx?

Yes, most of our products are ready to ship except some bulky items whereby you require private delivery services. This information is mentioned in our product  catalog by each product

I am an Internal Designer /Architect /Project Manager currently working for Hotels / Residential Projects. Can you assist me with project Manager?

Yes, we have a dedicated team of drafters, designers and prototype engineers who are experienced in handling projects from 3D drawing to Mock up samples, we will guide you until the completion of whole project.

Does Triconville take replace damaged product parts?

As a dealer, you are entitled to ask for any replacement part or product which you might receive by any odd reason within ONE YEAR from the date of delivery.

Does Triconville take custom orders?

Yes, we also revise your designs and provide our feedback for the betterment of the product.

Does the furniture come assembled or will I need to put it together?

Most of the furniture is knock-down but some are fully assembled, please check with Customer Service while ordering. The knock-down furniture could be assembled by Triconville team or by the customer himself by following the Instructions manual provided by Triconville.

How do I pay for my order?

We accept cheques and Bank Transfer

Where can I fnd the dimensions of a piece of furniture?

All the product details including dimensions can be seen on the Catalog that you could receive, when requesting at info@triconville.com

What is weathered resistant outdoor fnish?

This is special finishing using PU based high quality finishing for outdoor use. This is exclusive to Triconville. This outdoor finish lasts for 3-5 years without any maintenance and It is recommended for high end residential and Hotel Projects where they do not want to maintain the outdoor finish every year. This is simply maintenance free.

Are your Cushions Waterproof?

Yes, our standard cushions are waterproof, it will have a waterproof liner inside to cover the foam. The foam has a bottom ventilation to enable breathing and avoid mold. The fabric is weather resistant.

Are factory/warehouse tours available for potential buyers?

Factory and Warehouse visits are available and encouraged but it is recommended to email at info@triconville.com.my for appointment frst.

Where is your Factory and Warehouse located?

Factory 1

Jl. Tahunan – Batealit KM. 3

Ds. Bawu RT 26 / RW 05

Kec. Batealit Jepara

Indonesia

Tel: +62 291 595544

Factory 2

Jl. Raya Semarang – Demak

KM. 19 RT 05 / RW 04

Kec. Karangtengah – Demak

Indonesia

Tel: +62 291 6910510

Warehouse

Lot 2773-D, Jalan Baru,

Seksyen U19, Kampung Baru

sungai Buloh, Selangor, 47000

Sungai Buloh, Malaysia

Tel: +60 3-6140 3778

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